Terms and Conditions, Shipping, Returns, ETC.
Lunar Libra LLC's mission is to support you in your spiritual journey with magick candles to consciously create your life. Consistency creates miracles and we hope to support you in that. This shop and all attached social medias are a sacred space for those at every step of their spiritual journey of all denominations to bask in positivity, openness, honesty, and to learn and share. Therefore, anyone who threatens this in any way is subject to being blocked and banned with or without prior notice.
Lunar Libra products are non-denominational and not tied to any sort of gods, deities, religions, or anything, nor does the owner claim to worship or be initiated into any group. That being said, there may be items inspired by such deities
Quick N Dirty:
- Free domestic shipping on orders over $150.
- All packages are sent via USPS or UPS.
- All packages are sent Priority Mail or UPS Ground and arrive within 3-5 days. Due to Covid-19 carriers are understaffed and slowed. Please keep that in mind.
- If you haven’t received a tracking number your order is still processing.
- Lunar Libra LLC is not responsible for lost or stolen packages. Contact the carrier if this occurs. Get on their ass, they will probably tell you to contact us, but it is their responsibility.
- International shipping is available, but check your local guidelines first.
- All sales are FINAL. No refunds. Store credit upon approval.
Orders are shipped Tuesday and Wednesday, with pickups scheduled every Thursday. Please allow 5-7 business days to receive tracking, and at least 3 days to receive the package. Once you receive your tracking number (allow at least 24 hours for it to update) go to the carriers website and enter your phone number to receive their tracking updates. I will not track your packages for you. I will not answer questions regarding their tracking.
In general, and in all honesty, emails and DMs regarding shipping and asking for tracking numbers will not receive a response as they take away from my time packing orders.
To protect the peace of me and those who work with me, anyone who initiates charge backs, disputes, hassles/threatens me + customer service incessantly, will be permanently banned from purchasing at Lunar Libra. Further attempts to purchase will be cancelled and refunded immediately.
To answer the most common question “I have not received my tracking number, can I have an update?”: if you have not received a tracking number, your item has not shipped. And no I can not tell you what day your item will ship. There are many factors to consider. Just know I’m always working as fast and efficiently as I can and regardless, your money is well spent.
If there is an issue with an order such as you received the wrong item or something was broken, email email@example.com with your order number, the issues, and photos of proof within 24 hours of receipt.
Lost and stolen packages are NOT Lunar Libra LLC’s responsibility. This is the carriers responsibility and it should be handled with them. Unfortunately there is nothing I can do, and I do not have the capacity to send out duplicate packages due to the negligence of others - this is materials, packaging, time, and energy spent. I advise you report the package stolen with your local police station and work with USPS or UPS to resolve the issue. It helps to have your packages sent to a secure location--a PO Box, UPS mailbox, or a trusted person’s home--if you have an issue of mail theft.
Packages sent to the wrong address are NOT my responsibility, as I send it to the address you provide me, I never make changes to the address. If you send me the correct address in a timely manner I can fix it in my system, but once tracking has been issued it’s too late. This is something you’ll have to work out with USPS or UPS.
Returned Packages are not Lunar Libra LLC’s responsibility! If a package is returned reach out to firstname.lastname@example.org (we will not chase you down) We can either - send you a store credit minus a 15% restocking fee and shipping costs or resend it, however you will be responsible for the shipping charges incurred.
International Shipping is available! However, please check with your areas regulations and be patient due to covid 19 delays.
Shit My Lawyer Makes Me Say
Lunar Libra LLC makes no claims or promises regarding these spiritual items and they are sold as curio only. What happens to you while using them is not my responsibility. All oils are intended for external use only. If you plan on using it on the skin always patch test before use in case you have any allergies.
You use these items at your own risk, exercise common sense when using candles especially. Do not leave unattended, do not touch broken glass, etc. Candles with herbs are highly flammable, use while practicing fire safety.